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Shipping Policy

At Feminine Styles, your satisfaction is our heartbeat. We strive to provide a seamless, customer-centric experience, which includes offering reliable support for handling returns and exchanges. If you are not entirely satisfied with your purchase of our ladies’ clothing, shoes, Abayas, or accessories, we are here to help you resolve the issue swiftly.

1. Eligibility for Returns and Exchanges


To qualify for a return or an exchange, please ensure that your item meets the following conditions:

  • Timeframe: You must initiate your return or exchange request within 7 days of receiving your delivery package.

  • Product Condition: The product must be unworn, unwashed, unaltered, and in the same condition that you received it.

  • Tags & Packaging: All original tags, labels, and packaging (including shoe boxes, if applicable) must be completely intact.

  • Proof of Purchase: You must provide details of your transactions or order history to verify the purchase.

Note: For hygienic reasons, certain ladies’ products and altered garments cannot be returned or exchanged unless they arrive damaged.

2. The Exchange Process


If you face any issues with sizing or receive a product that doesn’t match your style preference, you can request an exchange:

  1. Consult our extensive online size charts to confirm your correct size preference before initiating the exchange.

  2. Get in touch with our Customer Care team via email or WhatsApp.

  3. Provide your order number, details of the item you wish to exchange, and the reason for the request.

  4. Once approved, you can dispatch the item back to our warehouse, or we can arrange a replacement drop-off depending on your location.

3. Refunds and Processing


If you prefer a refund over an exchange, the process is handled securely as follows:

  • Inspection: Once we receive your returned package, our team will inspect the item to ensure it meets our quality standards and eligibility rules.

  • Refund Methods: Approved refunds will be issued based on your original payment method:

    • For Online Prepayments: The amount will be reversed to your bank account, credit/debit card, or mobile wallet (EasyPaisa/JazzCash).

    • For Cash on Delivery (COD): Refunds will be transferred directly to your provided bank account or mobile wallet.

  • Timeline: Please allow 5 to 7 working days for the refunded amount to reflect in your account after your return is approved.

Please note: Shipping and delivery charges are non-refundable unless the return is due to a mistake on our part (e.g., faulty or wrong item delivered).

4. Reverse Logistics and Shipping

  • To return your package, you will be required to send the item back to our designated warehouse address using a reliable courier service.

  • We recommend using our trusted domestic courier and logistics partners in Pakistan, such as Leopard, TCS, or Trax, to ensure safe and trackable shipping.

  • You are responsible for paying the shipping costs for returning your item unless the product received was physically damaged or defective upon arrival.

5. Contact Our Customer Care Team

 

If you have any queries regarding your transactions, require order tracking assistance, or need help managing a return, please connect directly with our support team: